Terms of sale
General Terms and Conditions of Sale
Last updated: 22 September 2026
Purpose
SODIP, a simplified joint-stock company (SAS) registered with the Paris Trade and Companies Register under number 392 912 853, intra-Community VAT number FR03392912853, whose registered office is located at 21 boulevard Montmartre, 75002 Paris, France (hereinafter the “Seller”), is engaged in particular in the sale of fragrances, cosmetics and personal care products (hereinafter the “Products”).
These general terms and conditions of sale (hereinafter the “GTCS”) apply to the Seller’s online sales of Products and to sales made in person, by telephone, by email or via social media to Consumers.
In accordance with the French Consumer Code, “Consumer(s)” means any natural person acting for purposes outside the scope of their commercial, industrial, craft, professional or agricultural activity who has placed an order with the Seller.
The Consumer declares that they have read these general terms and conditions of sale before the sale and have accepted them.
Terms of sale
In accordance with French law, the contract of sale is formed when there is agreement on the item and the price and the offeror has received acceptance from the recipient.
Orders
Placing an order
All orders are placed by means of an order form, which must be validated.
The Seller’s acceptance of the order results from the issuing and sending of the invoice.
From that date, the order is deemed firm and final.
The Consumer must provide the Seller with their surname, first name, email address, billing address and payment details, the Products they wish to order and the quantities required, the delivery method and, where applicable, their delivery address (see the “Delivery” section below).
Order acknowledgement
As soon as the order has been validated and paid for, the Seller promptly acknowledges receipt of it electronically, confirming the collection or delivery arrangements for the order.
Refusal and out-of-stock items
If the Products ordered are out of stock, the Seller may offer to replace them, with the Consumer’s agreement, with other equivalent products.
The Seller is entitled to refuse any abnormal order or any order placed in bad faith.
The Seller is entitled to refuse any sale to a Consumer with whom there is a dispute concerning payment for a previous order.
Such refusals would constitute a “legitimate reason” within the meaning of Article L.121-11 of the French Consumer Code.
Product prices
Unless otherwise agreed, the prices of the goods sold are those shown on the Seller’s website.
Prices are expressed in euros and include all taxes (VAT applicable on the date of the order included).
Any delivery charges are shown to the Consumer before the order is confirmed.
The Seller reserves the right to change its prices at any time.
However, the Seller undertakes to invoice the goods ordered at the prices shown when the order was recorded.
Payment terms and late payment
The Consumer expressly acknowledges that any order placed with the Seller is an order with an obligation to pay, requiring payment of a price in return for the supply of the Product ordered.
Orders may be paid for using one of the following payment methods:
- bank card;
- bank transfer.
Unless otherwise expressly provided in any special conditions, the sale price is payable when the Products are shipped.
Under no circumstances may payments due to the Seller be suspended or subject to any reduction or set-off without the Seller’s written consent.
In the event of late payment or total or partial non-payment for Products delivered, the Consumer will be liable to late payment penalties (which may not be lower than the rate applicable for the current year) and to a fixed collection fee of forty (40) euros.
If the price is not paid by the due date, the Seller may automatically terminate the sale fifteen (15) days after a formal notice has remained unanswered, without prejudice to any damages the Seller may claim.
No discount will be granted for early payment.
Delivery
The Seller undertakes to deliver the Products to the Consumer at the address specified at the time of the order, within thirty (30) days of the order being confirmed.
All risks associated with transport and delivery are borne by the Seller until delivery.
Delivery charges vary depending on the delivery method and are shown to the Consumer before payment for the order.
Home delivery or delivery to a pick-up point is free for orders of fifty-five (55) euros or more.
Delivery may also be offered free of charge during promotional offers, at the Seller’s discretion.
The Consumer will be informed of this at the time of ordering.
Signature on delivery
To ensure that orders are delivered securely, home deliveries require the recipient’s signature.
If the recipient is not at home, the carrier will leave a delivery notice explaining how to arrange redelivery or collect the parcel.
At a pick-up point, the parcel is handed over to the recipient in accordance with the pick-up point’s procedures (presentation of proof of identity and/or a collection code).
Receiving your parcel
On delivery, the Consumer is invited to check the condition of the parcel in the presence of the delivery person. If the parcel is damaged or has been opened, the Consumer is invited to record specific reservations with the carrier, or to refuse the parcel, and then to inform customer service at hello@franckolivier.fr.
These steps help us deal with the claim but do not affect the Consumer’s rights: transport risks remain with the Seller until delivery.
Retention of title
The Products are sold subject to retention of title.
The Seller retains ownership of the Products until the Consumer has paid the price in full.
If payment is not made by the due date, the Seller may reclaim the Products and terminate the sale, as set out above.
Until that date, the retention of title clause applies automatically.
These provisions do not prevent the risks relating to the Products sold from passing to the Consumer upon delivery.
Until the price has been paid in full, and on pain of the Products being immediately reclaimed by the Seller, the Consumer undertakes not to transform or incorporate the said Products, nor to resell or pledge them.
Consumer’s right of withdrawal
In connection with the sale of the Products, the Consumer has a right of withdrawal under the following conditions.
1. Withdrawal period: fourteen (14) days
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Consumer has fourteen (14) days in which to exercise their right of withdrawal, without having to give any reason and without incurring any costs other than those set out below.
This period runs from the day on which the Consumer, or a third party designated by the Consumer (other than the carrier), takes physical possession of the Product. Where several Products ordered are delivered separately, the period runs from receipt of the last Product.
If the period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
2. How to exercise the right of withdrawal
Before the withdrawal period expires, the Consumer must inform the Seller of their decision to withdraw by means of an unequivocal statement sent by email to hello@franckolivier.fr, stating their name, order number and the Products concerned.
The Consumer may also use the model withdrawal form below, but this is not compulsory.
The Seller will acknowledge receipt of the request by email and will provide the Consumer with the return address and return instructions.
3. Returning the Products
The Consumer must return the Products without undue delay and no later than fourteen (14) days after notifying the Seller of their decision to withdraw.
Return costs are borne by the Seller.
The Products must be returned complete, in their original packaging and wrapping.
In accordance with Article L.221-23 of the French Consumer Code, the Consumer is only liable for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In this case, the Seller may deduct an amount corresponding to this diminished value from the refund.
4. Refund
In accordance with Article L.221-24 of the French Consumer Code, the Seller will refund all payments received, including the initial delivery costs, within fourteen (14) days of the date on which the Seller is informed of the Consumer’s decision to withdraw. Any additional costs resulting from the Consumer’s choice of a delivery method more expensive than the standard delivery offered by the Seller will not be refunded.
The Seller may withhold the refund until the Products have been received back or until the Consumer has supplied proof of having sent them back, whichever is the earlier.
The refund will be made using the same means of payment as that used for the order, unless the Consumer has expressly agreed otherwise, and the Consumer will not incur any fees as a result of the refund.
5. Opened fragrances and cosmetics: exception to the right of withdrawal
In accordance with Article L.221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for goods which have been unsealed by the Consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
For these hygiene and health reasons, fragrances and cosmetic products cannot be taken back or refunded under the right of withdrawal once they have been unsealed after delivery, in particular where the protective film (cellophane) has been removed or the product has been opened, sprayed or used.
Any Products in the same order that are still sealed remain subject to the right of withdrawal under the conditions described above.
In accordance with Article L.221-28, 3° of the French Consumer Code, the right of withdrawal also does not apply to Products made to the Consumer’s specifications or clearly personalised.
These exceptions do not affect the Consumer’s statutory guarantees: a defective or non-conforming Product remains covered by the legal guarantee of conformity and the guarantee against hidden defects, even if it has been opened.
6. Damaged, defective or non-conforming Products
If a Product is delivered damaged or incomplete, does not match the order or is defective, the Consumer is invited to contact customer service at hello@franckolivier.fr as soon as possible, stating their order number and, if possible, attaching photos of the parcel and the Product.
These situations fall under the legal guarantee of conformity (Articles L.217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), not under the right of withdrawal. In particular, the Consumer has two (2) years from delivery of the Product to claim under the legal guarantee of conformity.
7. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To SODIP – Franck Olivier Paris, 21 boulevard Montmartre, 75002 Paris, France – hello@franckolivier.fr:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Order number:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
After-sales service, legal guarantee of conformity and guarantee against hidden defects
The Seller is liable for any lack of conformity of the Products under Articles L.217-1 et seq. of the French Consumer Code, and for hidden defects under Articles 1641 et seq. of the French Civil Code. For any request, the Consumer may contact customer service at hello@franckolivier.fr.
These guarantees apply even if the Product has been opened, and independently of the right of withdrawal and of any commercial guarantee that may be granted by the Seller.
In accordance with Article D.211-2 of the French Consumer Code, the Consumer is hereby informed of the following:
The consumer has two years from delivery of the goods to claim under the legal guarantee of conformity if a lack of conformity appears. For twenty-four months from delivery of the goods, the consumer only has to prove the existence of the lack of conformity, not the date on which it appeared.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for the goods, if:
- the seller refuses to repair or replace the goods;
- the goods are repaired or replaced after a period of thirty days;
- the repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer ultimately bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
- the lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement of the goods first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.
A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L.242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for the goods.
Personal data
In the course of its business, the Seller collects certain personal data required to manage orders.
Personal data collected
We collect the following data:
- contact details: surname, first name, email address, telephone number, postal address;
- order data: products purchased, order history;
- bank details.
Purposes of processing
The personal data collected is used for the following purposes:
- processing and tracking your order;
- managing customer relations (after-sales service, assistance, etc.);
- sending information about the order (confirmations, tracking, etc.);
- complying with legal and contractual obligations;
- improving and personalising the Consumer’s experience.
Legal basis for processing
Data processing is based on the following legal bases:
- performance of a contract (order processing);
- the Consumer’s consent.
Data recipients
Consumers’ personal data may be shared with the following recipients:
- service providers (delivery, payment, etc.) for order processing;
- internal teams responsible for order management and customer service.
Data retention
The Seller retains personal data for as long as necessary to perform the contract and manage the business relationship, and to meet its legal obligations. At the end of this period, the data collected will be deleted or anonymised.
Consumers’ rights
In accordance with applicable law, Consumers have the right to access, rectify, erase, restrict the processing of, object to the processing of, and port their personal data.
To exercise these rights, Consumers may write to the following address: hello@franckolivier.fr.
Data security
The Seller implements technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction.
Changes to the privacy policy
The Seller reserves the right to amend this personal data clause at any time. Any changes will be published on our website and, where applicable, you will be informed by email.
Miscellaneous
Intellectual property
All intellectual property rights relating to the Products are and remain the exclusive property of the Seller.
No intellectual property rights belonging to the Seller are transferred under these GTCS.
Force majeure
Performance by the Seller of all or part of its obligations will be suspended in the event of force majeure that hinders or delays such performance.
Force majeure means any event beyond the Seller’s control which could not reasonably have been foreseen when the contract of sale was concluded and whose effects cannot be avoided by appropriate measures, in accordance with Article 1218 of the French Civil Code.
The Seller will inform the Consumer of any such event of force majeure within seven (7) days of its occurrence.
If this suspension continues beyond fifteen (15) days, either the Consumer or the Seller may terminate the current contract of sale, and the Consumer will then be refunded.
Governing law and jurisdiction
Any dispute relating to the interpretation and performance of these general terms and conditions of sale is subject to French law.
In the event of a dispute relating to their interpretation and/or performance, the Consumer must send their complaint in writing to the Seller’s customer service department by email at hello@franckolivier.fr.
If the complaint to customer service is unsuccessful, or if no reply is received from customer service within two (2) months of receipt of the written complaint, the Consumer may refer the matter to a mediator free of charge.
In accordance with Article L.612-1 of the French Consumer Code, any consumer dispute, subject to Article L.612-2 of the French Consumer Code, may be settled amicably through mediation with CMAP – Centre de Médiation et d’Arbitrage de Paris.
The mediator may not examine a dispute where the request is manifestly unfounded or abusive, has previously been examined or is being examined by another mediator or by a court, where the Consumer submitted their request to the mediator more than one (1) year after their written complaint to the Seller, where the dispute falls outside the mediator’s remit, or where the Consumer cannot show that they first attempted to resolve the dispute directly with the Seller by means of a written complaint in accordance with the procedure set out, where applicable, in the contract.
To refer a dispute to the mediator, the Consumer may (i) complete the form on the CMAP website at www.cmap.fr, under the “Vous êtes : un consommateur” tab, (ii) send their request by ordinary or registered post to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris, France, or (iii) send an email to consommation@cmap.fr. Whichever method is used to contact CMAP, the request must contain the following information in order to be dealt with promptly: the Consumer’s postal address, email address and telephone number, the Seller’s full name and address, a brief statement of the facts, and proof of the steps previously taken with the Seller.
Failing an amicable settlement between the Seller and the Consumer, the dispute will be brought before the Paris Judicial Court (Tribunal judiciaire de Paris).
