Customer care
Write to us
A question about an order, advice on choosing your fragrance or a press enquiry: we read every message and reply personally.
Frequently asked questions
The essentials at a glance
How long does delivery take?
In mainland France, your order is delivered in 2 to 3 working days, and delivery is free from €55. All the details are in our shipping policy. Shipping policy
Can I return a product?
Yes, within 14 days of delivery, for any unopened product. Request your return online: return shipping is on us. Start a return
Which payment methods do you accept?
Visa, PayPal and Apple Pay, on a fully secure platform. Interest-free instalments are also available.
